Elements and Performance Criteria
- Apply relevant industrial awards, agreements and legislation to the workplace.
- Identify and accurately interpret relevant industrial awards, agreements and legislation.
- Apply relevant awards and agreements accurately and consistently to all team members.
- Inform team members of changes in awards and agreements.
- Provide information on relevant awards and agreements to team members as requested.
- Minimise potential industrial problems.
- Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work.
- Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary.
- Identify potential and actual conflicts between team members and take remedial action.
- Accurately maintain records of team member counselling and conflict, including outcomes.
- Implement dispute settlement procedures.
- Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes.
- Inform team members of current organisational dispute and grievance policies and procedures.
- Apply all policies and procedures in an impartial manner.
- Record details of all disputes or grievances accurately and completely, and make available to authorised personnel.
- Refer unsettled disputes or grievances to relevant personnel.